Where is your office located?
Our office is located next door to Seton Medical Center in the Seton Medical Park Tower, 1301 W. 38th Street, Suite 300. Click here for a map.

What are your office hours?
Our offices are open from 7:30 am to 5:00 pm, Monday through Friday. Our telephones are answered from 8:00 am to 4:30 pm, Monday through Friday. If you call after 4:30 pm and before 8:00 am, your call will be forwarded to our answering service, Medlink. They will take a message and contact the physician on call to respond to it.

What is your fax number?
Our fax number is (512) 454-2801.

What are your telephone menu options?
After dialing our main number, (512) 454-5721, our auto attendant will answer the phone. You will have the following options:
Dial 1: Emergencies (true emergencies, please)
Dial 5: Doctors and Hospitals
Dial 8: Appointments and all other calls

After dialing 8, you will have the following options:
Press 1: Appointments
Press 2: Message for a nurse
Press 3: Prescription refills
Press 4: Medical records
Press 5: Lab results
Press 6: Business office, (Press 1 for payment issues or Press 2 for insurance related issues)
Press 7: Childbirth classes
Press 8: Address, fax, and/or directions of the office
Press 9: Repeat the menu

How do I reach a doctor after hours for an emergency?
If you have an emergency, call 911. If you need to contact a physician outside of our office hours, call our main number, (512) 454-5721. Our telephone system will transfer you to Medlink, our answering service. You may also call Medlink directly at (512) 323-5465. We do not refill prescriptions outside of normal business hours.

I called to talk to a physician or nurse. Why do you take a message and call me back?
Our patient records are kept in patient charts. When a patient calls our office to speak to a physician or nurse, we need to pull their chart so the physician or nurse can respond to your needs in an efficient and effective manner.

I need my prescription refilled. What do I do?
The quickest and easiest way to have your prescription refilled is to contact your pharmacy. They will contact our office for an authorization. We do not authorize prescription refills outside our normal business hours. If you have a question about your prescription, please call our office and we will be happy to respond. Call 512-454-5721, options 8, then press 3, then press 0.

What hospitals do your physicians use?
Seton Medical Center serves as our primary hospital. We also perform deliveries at St. David’s Medical Center, on a limited as-needed basis. We perform surgical procedures at Bailey Square, Central Park Surgery Center , and Westlake Medical Center. Click here for Seton’s baby website with information about the newly constructed Labor and Delivery Department at Seton.

Are your physicians board certified?
Yes, our physicians are board certified by the American Board of Obstetrics and Gynecology (ABOG). This means that they have ongoing written examinations and educational credits in their field. The intent of the certification is to provide assurance to the public that those certified by the board have successfully completed an approved training program and an evaluation process assessing their ability to provide quality patient care in the specialty. Click here for the ABOG website.

Will my physician deliver my baby?
We do our best to be there for your delivery. As you know, we can not be on call constantly. We share after-hours calls with the physicians in our group. Therefore, if you deliver after hours you may see one of the other physicians in our group. If you deliver during the day and your physician is in the office, he/she will handle your delivery.

I need a copy of my medical records, what do I do?
You may download our medical release form, complete it and fax it to (512) 454-2801. There may be a fee associated with this request. Click here to download the form.

What laboratory do you use?
We have our own laboratory in our office for routine studies. When we need to send specimens to a laboratory, we primarily use LabCorp. However, if your insurance requires us to use another laboratory, we will use that laboratory. Please inform us if your insurance requires a different laboratory. We draw blood in our office, whether or not we are performing the tests. This service is provided so you do not have to go to another location to have blood drawn.

When will I get my laboratory results?
That depends on the type of laboratory test you had done. Some types of pathology take longer than others. Ask your doctor, their nurse, or laboratory personnel how and when you can expect to receive your lab results.

Where should I get a mammogram?
We provide digital mammography services in our office. Our mammograms are read by the physicians at Austin Radiological Association (ARA). We provide this service as a convenience for our patients so they can have their annual exam and mammogram on the same day and at the same location. There are several other good options for mammogram services: ARA, Capital Imaging, and Seton Medical Center.

Can I schedule an appointment online?
Unfortunately, no, but you can request an appointment online. We try to respond to the electronic appointment requests within 2 hours. To request an appointment, click here.

I want to make an appointment but don’t know which doctor to pick.
The choice of a physician is one left up to you. If you have not had one of our physicians recommended to you, information on each of our physicians is found on our website – just click here. There you can find information which can assist you in choosing a physician. If you still are unsure about which physician best fits your needs, please call our office and we can help you decide.

Do you offer 3D/4D ultrasounds?
Yes, we do for our patients who are maintaining their regular prenatal and other testing appointments. There is a cost for this service. Call our office, (512) 454-5721, to schedule an appointment and/or for more information.

What is a Nurse Practitioner (NP)?
We offer the services of Nurse Practitioners to improve our ability to deliver individualized and personal care to all our patients. They each hold state and/or national certifications in their field. They are specialized in women's healthcare and are able to provide all aspects of care, including prenatal care, annual exams, minor office procedures, as well as co-management of chronic or acute medical problems. They can write prescriptions. They do not attend deliveries or perform surgical procedures.

Can I email a medical question directly to my physician’s office?
Unfortunately, no. We do not exchange any medical advice/information via the internet. Please call our office at (512) 454-5721 with your questions.

What about parking near your building?
There is ample parking around the building. The building management company provides a parking lot shuttle to help those in need of assistance to the building. However, there is a parking fee charged by the building management company based upon time. We do not routinely provide stickers for free parking.

What insurance plans do you accept?
Below is a list of the health insurance plans and networks that our providers are in-network with.
Aetna (HMO, PPO, Excel)
Amerigroup (Medicaid)
Assurant Health Care
BCBS (HMO, PPO, Healthselect)
Beech Street (PPO, Workers’ Comp.)
Boon Chapman
CHIP
Cigna Health Care (HMO, PPO)
Coventry Health Care
First Health
Guardian
GEHA
Golden Rule
Great West
Group Administrators
Group and Pension
Healthsmart Preferred Care Inc. (PPO)
Humana Choice Care (PPO, HMO)
Humana Military Tricare
Medicare
Mega Life
PHCS
Principal Life
Scott and White
Seton EPN
Sterling Option I
Superior (Medicaid)
Texas Community Care
Texas True Choice
Medicaid (Traditional)
Tricare
Unicare (PPO)
United Health Care
®This is a compilation of “major” insurance companies that The OB/GYN Group of Austin currently accepts. These are among the 100 or so that we do business with. If your insurance does not appear on this list please contact our business office at 512-454-5721 ext. 2910 for more information.